Have you ever misplaced your credit card? If so, you aren’t alone.
In the past, you had two choices for how to deal with the problem. You could wait and hope you find the card before someone makes a fraudulent purchase. This is risky because if someone else finds your card, you could end up having to deal with getting fraudulent purchases removed from your account.
On the other hand, you could report the card lost which normally results in your card company canceling your old account number and issuing a new one. While this is the safe way to go, it can be a major hassle. If you have set up automatic payments using the card number, you’ll have to track down each automatic payment and update your information.
Thankfully, Chase has recently rolled out a new feature that makes it so you don’t have to deal with this dilemma. In late September 2018, Chase announced a new credit card lock and unlock feature you can use either on Chase.com or using the Chase Mobile app.
What exactly is Chase’s lock feature and how does it work?
Chase’s lock and unlock feature currently works with all Chase’s credit cards. Additionally, Chase mentioned that the feature will be rolled out to Chase debit cards later in 2018.
Lock your card but automatic payments still work
After you lock your card, no one will be able to make purchases, cash advances or balance transfers using your credit card account. However, any automatic payments or recurring charges you have scheduled will continue to work as normal.
This is good news because missing automatic payments can result in late fees and other charges. Fees and credits will also post to your account like normal. Chase will send you an email if anyone tries to make a purchase with the card while the account is locked.
You can lock and unlock your credit cards by logging into your account on Chase.com or using Chase’s Mobile App. Locking and unlocking your account takes just a few seconds.
Locking your card on Chase.com
On Chase.com, select the credit card account you want to lock from the accounts home page. Next, click on the “Things you can do” drop down menu in the top right corner of your credit card account summary box.
Then, select “Lock & unlock your card”. A new menu will pop up from the right side of your screen with a slider to lock and unlock your card. Simply click the slider to lock your card and click it again to unlock it.
Chase also lists frequently asked questions below the option to lock and unlock your card.
Locking your card on the Chase Mobile app
On the Chase Mobile app, simply press the “. . .” button under the card you want to lock or unlock. It will bring up a menu of options. Then, select “Lock & unlock your card”. Click the slider to lock or unlock your card and you’re done.
After you lock or unlock your card, you’ll get an email verifying you’ve locked or unlocked your card.
Why you need Chase Lock if you have a Chase credit card
Chase’s credit card locking feature can be super helpful to save you time and a headache. It allows you to essentially freeze your account in case you misplace your card but aren’t sure if it is actually lost. This keeps potential criminals from being able to make charges while allowing you to search for the card. It also allows you to avoid unnecessarily closing your old account and getting a new account number which can be frustrating, especially if you have automatic payments set up through some vendors.
If you figure out the card fell out of your pocket and you find it in your couch cushions, simply unlock your card and continue using it.
Chase credit cards you should consider adding to your wallet
Chase’s lock and unlock feature is available on all of their credit cards, including co-branded credit cards. If you feel like this would be a useful feature, here are a few of Chase’s best credit cards you may want to consider adding to your wallet.
Chase Sapphire Preferred(R) Card
- Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
- Chase Sapphire Preferred named "Best Credit Card for Flexible Travel Redemption" - Kiplinger's Personal Finance, June 2018
- 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
- No foreign transaction fees
- 1:1 point transfer to leading airline and hotel loyalty programs
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel
- No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards
- See additional Chase Sapphire Preferred® Card details
|Regular APR||Annual Fee|
|N/A||N/A||N/A||N/A||18.24% - 25.24% Variable||$0 Intro for the First Year, then $95|
The Chase Sapphire Preferred(R) Card currently offers 50,000 bonus points for spending $4,000 on purchases within the first three months from opening your account. You can use those points through Chase’s Ultimate Rewards travel portal to book $625 worth of travel.
You will also earn two points per dollar spent on travel and dining purchases and one point per dollar spent on all other purchases. In addition to booking rewards through the Chase Ultimate Rewards travel portal, you can also transfer your points to many airline and hotel partners at a one point to one point ratio in 1,000 point increments.
This card does come with a $95 annual fee, but the annual fee is waived during the first year.
- 0% Intro APR for 15 months from account opening on purchases and balance transfers, then a variable APR of 17.24-25.99%. Balance transfer fee is 3% of the amount transferred, $5 minimum
- Earn a $150 Bonus after you spend $500 on purchases in your first 3 months from account opening
- Earn 5% cash back on up to $1,500 in combined purchases in bonus categories each quarter you activate
- Enjoy new 5% categories each quarter
- Unlimited 1% cash back on all other purchases - it's automatic
- Cash Back rewards do not expire as long as your account is open and there is no minimum to redeem for cash back.
- Free credit score, updated weekly with Credit Journey℠
- No annual fee
- See additional Chase Freedom® details
|Regular APR||Annual Fee|
|0%||15 months||0%||15 months||17.24 - 25.99% Variable||$0|
Chase Freedom(R) currently offers a $150 cash back sign up bonus if you spend $500 on purchases within the first three months from opening your account.
It also offers 5 percent back in rotating categories each month once you activate.
The new Chase Lock feature can help keep your credit card safe in case you lose it, or it’s stolen. You can lock and unlock your Chase credit card in a matter of seconds, so there’s no hassle.